Refund policy

🔁 Refund & Return Policy for vastravibes.online
Last Updated: April 24, 2026

At vastravibes.online, we want you to be satisfied with your purchase. Please read our policy carefully before placing an order.

  1. 📦 Return Eligibility

    We accept returns/exchanges within 7 days of delivery only if:

    • Product is unused, unwashed, and in original condition
    • All tags, labels, and packaging are intact
    • You received a wrong, damaged, or defective product

    👉 Return request must be raised within 7 days with proof.

  2. ❌ Non-Returnable Items

    We do NOT accept returns for:

    • Used, worn, or washed products
    • Products without original tags
    • Items purchased during sale/discount
    • Innerwear or hygiene-sensitive items (if applicable)
  3. 🔄 Exchange Policy
    • We offer size or product exchange only (subject to stock availability)
    • Exchange requests must be raised within 7 days of delivery
    • If the requested size is unavailable, you may choose another product
  4. 💰 Refund Policy

    Refunds are provided only in the following cases:

    • Wrong product delivered
    • Damaged or defective product received
    • Order cancelled before dispatch

    Refund Method:

    • Prepaid Orders: Refunded to original payment method
    • COD Orders: Refunded via bank transfer or store credit

    Timeline:

    • Refund processed within 5–7 business days after approval
  5. 🚚 Return Process

    To request a return:

    • Contact us at 📧 shrenikshah92@gmail.com or WhatsApp 📞 +91 98989 11487
    • Share:
      • Order ID
      • Issue details
      • Product images/videos (mandatory for damaged/wrong items)
    • Our team will verify and approve the request

    Reverse Pickup / Self Shipping:

    • Reverse pickup will be arranged if service is available in your area
    • If not available, you must self-ship the product

    Shipping Charges:

    • Free for wrong/damaged product
    • Customer bears shipping cost for other reasons (like size issue)
  6. ❌ Cancellation Policy
    • Orders can be cancelled before dispatch only
    • Once shipped, cancellation is not allowed
  7. 🚫 Cash on Delivery (COD) Policy
    • COD charges (if any) are non-refundable
    • For COD orders:
      • We may offer exchange only (no refund)
      • Repeated fake orders may lead to COD restriction
  8. 📦 Return Rejection Conditions

    We reserve the right to reject returns if:

    • Product shows signs of use
    • Tags are missing
    • Return request is made after 7 days
  9. 📞 Contact Us

    For return/refund support:

    📧 Email: shrenikshah92@gmail.com
    📞 Phone/WhatsApp: +91 98989 11487

    📍 Address:
    353, 3rd Floor Gruham Empire Near Shrusti RowHouse,
    Sayan Rd, Amroli, Surat - 395107